Shipping Policy

Shipping Policy

At gylvax, we work diligently to ensure your orders are processed promptly and delivered securely to your door.

1. Order Processing

  • All orders are processed and verified within 1 to 3 business days, excluding weekends and public holidays.
  • Once your shipment leaves the fulfillment center, an automated notification containing your carrier tracking information will be generated.

2. Delivery Times and Shipping Rates

Shipping rates and available delivery speeds are calculated automatically and displayed at checkout based on the destination and package weight.

Estimated delivery timeframes:

  • Standard Domestic Delivery: 5 to 10 business days.
  • Standard International Delivery: 7 to 18 business days.

Delivery timeframes are estimates and begin from the date of dispatch. External factors such as customs inspections, carrier disruptions, severe weather, or high holiday volumes may occasionally cause transit delays.

3. Tracking Your Order

Once tracking details are issued, please allow 24 to 48 hours for the logistics carrier to update the transit status in their tracking portal.

4. Customs, Duties, and Taxes

For cross-border shipments, packages may be subject to local import taxes, customs duties, or handling charges imposed by destination authorities. Unless explicitly stated at checkout, gylvax is not responsible for customs fees or administrative clearance costs incurred upon arrival. All such charges remain the customer’s responsibility.

5. Delivery Address Accuracy

Please carefully verify your shipping information prior to finalizing your order. gylvax cannot be held responsible for orders shipped to incomplete, inaccurate, or outdated addresses entered during checkout. If a shipment is returned to sender due to address errors, reshipment costs will apply.

6. Missing or Stolen Shipments

If the carrier tracking system indicates that your package has been delivered but you have not received it:

  1. Verify around your property, including entrances, porches, and exterior access points.
  2. Check with building staff, neighbors, or household members.
  3. Contact the local delivery provider handling the final delivery stage.
    If your package remains unaccounted for, reach out to us via our Contact Us page for assistance with opening a carrier inquiry.