Question 1

How do I get access to Gylvaxads?

Accepted Answer

Access is set up by our team rather than through self-service sign-up. Submit the request form with your details and an account manager will confirm your use case and monthly data volume, create your workspace and load your trial credits, usually within one business day.

Question 2

Can I try Gylvaxads before paying?

Accepted Answer

Yes. Every new workspace starts with 500 trial credits, provisioned by your account manager, so you can explore ad search, the ad library and advertiser tracking before committing.

Question 3

What is a credit and how are credits used?

Accepted Answer

Credits are the usage unit for data access. A list query consumes 1 credit per returned item, and opening an item's detail view costs 20 credits.

Question 4

How do I change or cancel my plan?

Accepted Answer

Talk to your account manager. Upgrades take effect immediately with remaining credits carried over, and downgrades or cancellations take effect at the end of the current billing period so no further charges are raised.

Question 5

Do you offer refunds?

Accepted Answer

We do not refund subscription periods that have already been consumed. Use the trial credits to confirm the platform fits your needs, and ask your account manager about cancellation.